Refund policy
REFUND AND RETURN POLICY
Last updated: August 4, 2026
Thank you for shopping at Wallora. We want you to be satisfied with your purchase. Please review this Refund and Return Policy before placing an order.
Wallora is operated by Seven ofertas LLC.
1. RETURN PERIOD
You may request a return within 14 calendar days after the date your order is marked as delivered by the shipping carrier.
Returns requested after the 14-day period may not be accepted.
2. RETURN ELIGIBILITY
To qualify for a return, the product must:
• Be unused, uninstalled and in its original condition;
• Show no signs of cutting, drilling, gluing, painting, mounting or modification;
• Include all original parts, accessories and packaging;
• Be accompanied by the order number or other proof of purchase;
• Be packaged appropriately to prevent damage during return transportation.
Wall panels that have been installed, cut, drilled, glued, altered or damaged after delivery cannot be returned.
3. NON-RETURNABLE ITEMS
The following items are not eligible for return:
• Products that have been installed or partially installed;
• Products that have been cut, drilled, painted, glued or otherwise modified;
• Products damaged due to improper handling, storage or installation;
• Clearance or final-sale products when clearly identified as final sale;
• Gift cards;
• Custom-made, personalized or special-order products;
• Products returned without prior authorization.
Your statutory rights regarding defective, damaged or incorrectly supplied products are not affected.
4. HOW TO REQUEST A RETURN
Before returning any item, contact our customer support team at:
Email: suport.wallora@gmail.com
Phone: +1 602-251-0204
Include the following information:
• Full name;
• Order number;
• Product you wish to return;
• Reason for the return;
• Photographs or videos when the product is damaged, defective or incorrect.
After reviewing your request, we will provide return instructions and, when applicable, the authorized return address.
Do not send products to our business mailing address or any address shown on the website without receiving written return authorization.
Unauthorized returns may be refused or returned to the sender.
5. RETURN SHIPPING COSTS
When a return is requested because the customer changed their mind, ordered the wrong color, ordered the wrong quantity or no longer wants the product, the customer is responsible for return shipping costs.
When the return is caused by an incorrect, defective or damaged product supplied by Wallora, we will provide appropriate instructions and may cover reasonable return shipping costs.
Original expedited shipping charges, when applicable, are non-refundable unless the return results from an error by Wallora.
6. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order immediately after delivery.
If your product arrives damaged, defective or different from what you ordered, contact us as soon as possible and preferably within 48 hours after delivery.
Provide clear photographs of:
• The shipping package;
• The shipping label;
• The damaged or incorrect product;
• The affected area of the product;
• Any visible damage to the packaging.
Keep the product and all packaging materials until we complete our review. Disposing of the packaging before the claim is reviewed may affect our ability to investigate the issue with the carrier.
7. REFUNDS
Once we receive and inspect the returned product, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed.
Your bank, credit card issuer or payment provider may require additional time to post the refund to your account.
We do not control processing times imposed by financial institutions.
8. PARTIAL REFUNDS
A partial refund may be issued when legally permitted if:
• The product is returned with missing components;
• The product or packaging has been damaged after delivery;
• The product shows signs of use or handling beyond what is reasonably necessary to inspect it;
• The return does not fully comply with this policy.
Wallora will explain any applicable deduction after inspecting the returned item.
9. EXCHANGES
We do not guarantee direct exchanges.
The fastest way to obtain another color, model or quantity is usually to return the eligible product and place a new order after the return is approved.
Products received damaged, defective or incorrect may be replaced depending on availability.
10. ORDER CANCELLATIONS
Cancellation requests must be submitted as soon as possible.
We cannot guarantee cancellation once an order has entered processing, fulfillment or shipping.
If the order has already shipped, the customer must wait for delivery and follow the return procedure described in this policy.
11. REFUSED OR UNCLAIMED DELIVERIES
Orders refused at delivery or returned because they were unclaimed, incorrectly addressed or undeliverable may be subject to return transportation charges.
Any approved refund may be reduced by costs charged to Wallora by the shipping carrier, when permitted by applicable law.
12. CONTACT
For questions regarding returns, refunds or order problems, contact:
Wallora
Operated by Seven ofertas LLC
Email: suport.wallora@gmail.com
Phone: +1 602-251-0204
Mailing address: 4539 N 22nd St, Ste N, Phoenix, AZ 85016, United States