Shipping policy

SHIPPING POLICY

Last updated: August 4, 2026

This Shipping Policy explains how Wallora processes and ships orders.

Wallora is operated by Seven ofertas LLC.

1. ORDER PROCESSING

Orders are generally processed and prepared for shipment within 1 to 2 business days after payment authorization.

Business days are Monday through Friday, excluding federal holidays and other applicable holidays.

Orders placed on weekends or holidays begin processing on the next business day.

Processing times may be extended during promotions, periods of high demand, inventory verification, fraud-prevention reviews or events outside our reasonable control.

2. SHIPPING DESTINATIONS

We currently offer free standard shipping to eligible addresses within the United States.

Shipping availability for other countries or territories, when offered, will be shown during checkout.

We may be unable to ship to certain locations, including some P.O. boxes, military addresses, remote areas, freight-forwarding locations or restricted regions.

3. SHIPPING COSTS

Free standard shipping is available for eligible orders delivered within the United States unless otherwise stated on the product page or during checkout.

Optional expedited shipping, special handling, oversized delivery or international shipping may involve additional charges.

All applicable shipping charges will be shown before the order is completed.

4. DELIVERY ESTIMATES

Delivery estimates may be displayed during checkout or provided after shipment.

Delivery times are estimates only and begin after the order has been processed and transferred to the carrier.

Delivery dates are not guaranteed unless expressly stated in writing.

Wallora is not responsible for delays caused by:

• Shipping carriers;
• Severe weather or natural disasters;
• Incorrect or incomplete addresses;
• Customs inspections;
• Transportation disruptions;
• High seasonal shipping volume;
• Labor disputes;
• Governmental restrictions;
• Events outside our reasonable control.

5. TRACKING INFORMATION

When tracking is available, the customer will receive a shipping confirmation containing the tracking number.

Tracking information may take up to 48 hours after shipment to display movement in the carrier’s system.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the package when necessary.

6. ADDRESS ACCURACY

Customers must provide a complete and accurate shipping address.

Before completing an order, verify:

• Recipient’s full name;
• Street address;
• Apartment, suite or unit number;
• City, state and ZIP code;
• Telephone number;
• Email address.

Contact us immediately if an address needs to be corrected.

We cannot guarantee changes after an order enters processing or has been shipped.

Additional shipping costs caused by an incorrect, incomplete or undeliverable address may be charged to the customer.

7. LARGE OR OVERSIZED PRODUCTS

Wall panels and other large products may be delivered in oversized packaging.

The customer is responsible for ensuring that:

• The delivery location can receive the package;
• Entrances, hallways, elevators and stairways provide sufficient clearance;
• Any building or delivery restrictions are communicated in advance;
• The package is inspected promptly after delivery.

Standard delivery does not include installation, removal of old materials or placement of products inside a specific room unless expressly stated.

8. DELIVERY CONFIRMATION

An order is considered delivered when the carrier’s tracking system confirms delivery to the address provided by the customer.

If tracking shows delivery but the package cannot be located, the customer should:

• Check the surrounding delivery area;
• Ask household members, neighbors, reception staff or building management;
• Review any delivery photograph or carrier notice;
• Contact the shipping carrier;
• Contact Wallora after completing these checks.

We will assist with reasonable carrier investigations but cannot guarantee reimbursement when the carrier confirms delivery to the correct address.

9. DAMAGED PACKAGES

Inspect the package as soon as it arrives.

If there is visible damage, photograph the package before opening it.

If the product is damaged, defective or incorrect, contact us as soon as possible and preferably within 48 hours after delivery.

Send photographs of:

• The external packaging;
• The shipping label;
• The internal packaging;
• The complete product;
• The damaged area.

Keep all packaging until the claim has been reviewed.

10. LOST SHIPMENTS

A shipment may only be treated as lost after the carrier confirms the loss or after the carrier’s investigation period has ended.

If tracking has not updated for an extended period, contact us so we can review the shipment with the carrier.

Depending on the investigation result and product availability, we may issue a replacement or refund.

11. REFUSED AND UNCLAIMED ORDERS

Orders refused at delivery or returned as unclaimed may be subject to return shipping and handling costs.

Any refund will be processed after the returned product is received and inspected, subject to our Refund and Return Policy.

12. INTERNATIONAL ORDERS

When international shipping is available, the customer is responsible for any customs duties, import taxes, brokerage charges or local fees unless expressly stated otherwise.

Customs delays are outside Wallora’s control.

Refusing an international order because of customs charges does not automatically entitle the customer to a full refund.

13. CONTACT

For shipping questions, contact:

Wallora
Operated by Seven ofertas LLC

Email: suport.wallora@gmail.com
Phone: +1 602-251-0204
Mailing address: 4539 N 22nd St, Ste N, Phoenix, AZ 85016, United States